FAQ

Frequently Asked Questions

How does renting work?
You select a vehicle, submit a request, and wait for partner approval. The booking is final after required steps are completed, including payment confirmation and any requested checks.

Can I buy a car directly from Volocar?
Volocar is primarily a marketplace connector. Sale terms are typically agreed between buyer and seller/partner unless a listing states otherwise.

What is required for partners?
Partners must publish accurate listings, keep availability current, and provide documents required by law and platform rules.

Why might KYC or identity checks be requested?
Verification helps prevent fraud, supports legal compliance, and protects users and payments. Some checks may use Stripe Identity services.

What if a booking is canceled?
Cancellation and refund outcomes can vary depending on timing, listing terms, and reason. The applicable conditions are shown in checkout and booking details.

How do I contact support?
For account, booking, or listing questions, email hello@volocar.ro. Additional details are available on volocar.ro.